How a Stainless Steel Cutlery Inquiry Turned Into a Successful Order and Excellent Customer Feedback

Every successful deal in international trade is more than just a transaction—it is a story. A story of people, needs, trust, and value.This is the journey of how one stainless steel cutlery project transformed from a simple inquiry into a long-term partnership and glowing customer feedback.

1.The Customer Background: Who Reached Out to Us

Our one customer was Daniel, a purchasing director from a mid-sized homeware distribution company located in Hamburg, Germany.His company supplied kitchenware&glassware and tableware to:

boutique home stores,

online sellers

and hotel supply companies across Northern Europe.

The European market he served had strict standards.His clients demanded:

food-grade 304 stainless steel,

luxury mirror finishing,

durable engraved handles,

dishwasher-safe quality,

and packaging suitable for retail.

Daniel had worked with several suppliers before, but inconsistent quality and slow delivery had caused him repeated headaches. So find we Garbo and clearly stated that  needed a factory that could:

support small trial orders,

maintain stable quality,

deliver on time,

and communicate clearly and professionally.

2. The Inquiry: The First Step of Trust

Daniel’s email was direct and detailed:

“ We want to made to order about spoon/fork and knife to use in hotel, and we want to ask about solution to order. Preferably 304 material, no MOQ for testing, and fast lead time. Can you support?”

When we got the email and immediately understood his needs.Within a few minutes, we replied him with:

Multiple similar design options &detailed specifications

photos and videos&packaging solutions,

stock options with zero MOQ,and estimated 15-day delivery.

He replied the same day, impressed by our speed and clarity reply.The cooperation seed was planted.

3.The Order Process: From Samples to Confirmation

Daniel requested samples of three different designs:

Mirror polish spoon&Engraved handle fork&Thick-handle dinner knife

Our QC team selected the best pieces, inspected them carefully, and shipped them out within three days.

While waiting, Daniel had many questions:

“How do you control mirror polishing?”

“Can you ensure the engraving stays sharp after washing?”

“What weight range can you customize?”

We answered every question with photos, videos, and technical explanations.

We even shared videos of our polishing line and engraving machine.

When the samples arrived in Germany, Daniel emailed:

“Beautiful finishing.My team tested the weight and durability—excellent balance.  This is exactly the premium quality we need.”

Within a week, he confirmed his first order:12,000 sets of stainless steel dinner cutlery.

We moved forward immediately.

4. Production & Final Delivery: Turning Commitment Into Reality

Once production began, our process was strict and transparent:Including:

Certified 304 stainless steel material check

Forging for thicker handles

CNC shaping

Mirror polishing (multiple rounds)

Engraving of handle patterns

Ultrasonic cleaning

Strict QC on every batch(AQL standard)

Retail packaging and pallet loading

Every week, we sent Daniel:

production updates,

videos of polishing and engraving,

photos of finished pieces,

packaging line inspections.

Seeing the process build trust.

In exactly 15 days, the production was completed.  Products passed the final quality inspection smoothly.

We arranged shipping, sent him the loading photos, and ensured all documents were prepared for customs.  The container left our warehouse—smoothly, safely, on time.

5.  The Positive Feedback: The Most Rewarding Moment

One month later, Daniel’s email arrived.

The subject line read simply:“We are very satisfied.”

He wrote:

"We love the cutlery you made for us,they are working so well,and notice Garbo are glass manufacturer also,we will have glass project fro Coca-Cola,and hope we can cooperate again..Besides, We will plan our next order soon.”

He attached photos of our cutlery beautifully displayed in their showroom—polished, elegant, ready for the European market.

This feedback was more than praise.

It was a confirmation that professionalism, quality, and communication build real partnerships.

From the case with Daniel

→ to replying quickly,

→ supporting small samples,

→ delivering stable quality,

→ providing transparent production updates,

→ and finally receiving his positive review—

every step showed what a reliable stainless steel cutlery supplier must deliver:Quality, speed, trust, and long-term value.